The things people
actually ask.

No. The first visit is free, takes about forty-five minutes, and there is no obligation at the end of it. We measure, photograph, check for moisture and examine the room properly before we tell you anything.

Usually within one working day of your enquiry. A written proposal follows within two working days of the visit.

No, and most people have not. Bring whatever you have — a saved photograph, a tile you liked, or nothing at all. Part of what we do is turn a vague idea into a specification you can actually order from.

Yes. If you already have drawings we will build to them and flag anything that will not work in practice before it becomes a problem on site.

A refit in the existing layout is typically seven to ten working days. Moving a bath to a walk-in shower is ten to twelve. Wetrooms and loft bathrooms run to three or four weeks. You get named dates in the written proposal rather than a vague range.

Almost never. Most clients stay put throughout. If it is your only bathroom we will tell you at survey exactly which days it is unusable, and where the layout allows we can often keep a WC in service for most of the job.

Floors and stairs are protected, the route to the skip is agreed before day one, and all waste is removed by registered waste carriers. We clean at the end of each day rather than at the end of the job.

Normally eight to five, Monday to Friday. In mansion blocks and managed buildings the freeholder often sets tighter hours, and we build that into the programme at survey rather than discovering it in week one.

Occasionally, where a shared stack or a party wall is involved. We will tell you at survey if it is likely, and we handle the conversation rather than leaving it to you.

Most of our work sits somewhere between £7,000 and £30,000 or more, and we take jobs right across that range. A refit in the existing layout with sensible choices sits at the lower end. Moving services, forming a wetroom, or specifying natural stone and bespoke joinery moves it up. Tell us your figure at survey and we will tell you honestly what your room can be done for, rather than quoting you for something you did not ask for.

Either. Most clients prefer us to specify and order, because it means one point of responsibility if something arrives damaged or short. If you would rather choose and buy yourself, that is fine — tell us early so we can check the pieces work with the layout before you commit.

Plenty of people have fallen for a tile or a bath before they call us. Bring it to the survey. We will build the specification around it and tell you honestly if anything will cause a problem, such as a tile that needs a wider grout joint or a bath that will not sit where you imagined.

Changes are normal. We price them in writing before anything is done, so you always know what a decision costs before you make it. Nothing appears on a final invoice as a surprise.

We take payment in stages against work completed and materials ordered, never a large sum up front. It is the arrangement that protects you, and it is the reason most complaints about builders never happen to our clients.

Bathroom work usually involves notifiable electrical work, and may involve drainage, ventilation or structural changes. We tell you at survey exactly what is notifiable and we handle the notification.

A registered electrician, notified under Part P. The certificate comes to you on completion. You should receive a physical certificate through the post from the scheme, not just our word for it.

Part F requires mechanical extract in a bathroom, and where there is no openable window it is mandatory. We fit humidity-sensing units with an overrun timer, ducted to outside air rather than into a loft void.

Artex, floor tiles and bath panels in pre-2000 properties can all contain asbestos. We stop and test rather than guess, and we will not break out material we are unsure about.

Tanking is a waterproof membrane applied to the walls and floor before tiling. Tile adhesive and grout are not waterproof. Without a membrane, water passes through to the substrate, and the failure shows up in the room below rather than in yours.

We photograph the tanked room before any tiling and send it to you. Once tiles are on, nobody can verify what is behind them — including you. If any contractor cannot show you that stage, ask them why.

It happens on most jobs. We photograph whatever we find and send it to you the same day, with what it means and what it would cost to put right. You decide. We do not carry on quietly and add it to the bill.

Sometimes. If a piece is in good condition and can be removed without damage we will price to retain it. Be aware that older sanitaryware often does not line up with modern waste positions once walls are re-boarded.

Our workmanship is guaranteed for twelve months from handover. If something needs attention in that time we come back and put it right. Manufacturer warranties on sanitaryware and brassware run separately and are usually longer.

You walk the finished room with us and list anything you are not happy with. Nothing is signed off and nothing is closed until that list is dealt with.

Yes, to £5m public liability. Ask for the certificate before we lift a floorboard and we will send it the same day.

The electrical certificate, any building control notification, manufacturer documentation for the products installed, and the photographs of the tanked room before tiling.